Skip to Content


Terms and conditions of sale  


Article 1. Preamble.

These conditions are concluded between, on the one hand, Jolt Coffee SARL, a limited liability company under Luxembourg law, located at 3-5, Avenue du Swing, 4367 Belvaux, Luxembourg, hereinafter referred to under the trade name ‘Jolt Coffee Roasters’ and, on the other hand, natural persons wishing to make a purchase via the Jolt Coffee Roasters website https://jolt-coffee.com/, hereinafter referred to as ‘the user’.

1.1 Identification

Jolt Coffee SARL (Jolt Coffee Roasters)

3-5, Avenue du Swing

L-4367 Belvaux (Luxembourg)

TVA: LU34800616 

RCS: Luxembourg  B276602

Website: https://jolt-coffee.com/

E-mail: [email protected]

1.2 General

The parties agree that their relationship will be governed exclusively by this contract, to the exclusion of any conditions previously available on the site. In the absence of any such condition, it shall be deemed to be governed by the practices in force in the distance selling sector whose companies are based in Luxembourg. The non-application of one or more provisions of these conditions may never be considered by the user as a waiver of these conditions. The purpose of these conditions is to define the terms and conditions of sale between Jolt Coffee Roasters and the user, from ordering to payment and delivery. They regulate all the stages involved in placing an order and ensure that the order is monitored between the contracting parties. In all cases, final validation of the order implies acceptance of the order, in its entirety and at the price indicated, by the user. This validation implies signature and express acceptance of all operations carried out on the site.

Article 2. Registration of personal data.

Any natural or legal person who registers as a potential contracting party with Jolt Coffee Roasters during a visit to the https://www.jolt-coffee.com website communicates their personal data to Jolt Coffee Roasters by registering. Registration implies explicit consent that their identification data may be processed in the Jolt Coffee Roasters data file. Only legal entities or natural persons with full legal capacity may register. 

These personal data are processed in the Jolt Coffee Roasters data file for the purposes of customer administration, order management, deliveries, invoicing for material and immaterial services, solvency monitoring, profile advertising, personalised treatment and marketing, in accordance with the provisions of Directive 2002/58/EC on the processing of personal data. To consult, rectify or delete your personal data, please contact [email protected]​.

Article 3. Pricing terms and conditions.

All information relating to the products, as well as the prices, can be found on the corresponding description sheet for each product. The selling price of each product presented on the Jolt Coffee Roasters site is expressed in euros. This price includes VAT (where applicable), but excludes any delivery charges. The price paid by the user, hereinafter referred to as the total price, is also explicitly indicated as such when the order is placed. 

Article 4. Delivery and conditions.

Jolt Coffee Roasters delivers orders to the following countries at the rates shown:  

  • Luxembourg - €7 (free for orders over €65)
  • Germany, Belgium, France, Netherlands - €8 (free for orders over €65)
  • Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom - €12 (free for orders over €80)

The current prices are calculated according to the value of the order and the country of destination and are displayed before payment. Delivery will be made by DPD or Post Luxembourg. If a parcel is returned, the cost will be borne by the user.

Delivery times may vary depending on the coffee roasting dates. 

In the event of refusal of delivery or return of an unclaimed parcel, the user will be reimbursed for the amount of the order less the cost of return incurred by Jolt Coffee Roasters.  

For any questions regarding delivery, please send an email to [email protected].

Article 5. How to order.

The order is placed by the user with Jolt Coffee Roasters via the website.  Any order implies acceptance of the prices and description of the products available for sale. By placing an order online, the user explicitly indicates that they wish to enter into a sales contract with Jolt Coffee Roasters and agree to these terms and conditions. 

Article 6. Terms and conditions of payment.

If the order is cancelled, Jolt Coffee Roasters is obliged to refund the sums paid by the user, without compensation, the cost of returning the parcel being borne by the user. The purchase price is paid at the time the order is placed, via Stripe.

Article 7. Right of withdrawal.

The user has 14 days from receipt of the order to inform Jolt Coffee Roasters of their decision to withdraw. They then have 14 days following notification of their decision to withdraw to return the product, at their own expense. Jolt Coffee Roasters will only respond to the purchaser's withdrawal if the original packaging of the product remains intact, in particular if the seal and the product itself have not been used or damaged. Notification must be made by e-mail to [email protected]. Jolt Coffee Roasters will refund you by transfer to your bank account. The cost of sending the parcel will not be refunded.

If you have any questions about the cancellation procedure, please send an e-mail to [email protected].

Article 8. Applicable guarantees.

Non-perishable products are guaranteed by their manufacturers for the duration and in accordance with the terms and conditions indicated on the description of the products on the guarantee form enclosed with the products on delivery and on the description of the product on the Jolt Coffee Roasters website.

If you have any questions about the guarantees, please send an e-mail to [email protected].

Article 9. Full conditions.

Should any of the clauses of this contract be rendered null and void by a change in legislation or regulations or by a court ruling, this shall in no way affect the validity of and compliance with these general terms and conditions of sale.

Article 10. Applicable law and jurisdiction.

These terms and conditions are governed by Luxembourg law. In the event of a dispute, the user shall first contact Jolt Coffee Roasters to obtain an amicable solution. Failing this, the courts of the judicial district of Luxembourg shall have sole jurisdiction, irrespective of the place of delivery or method of payment accepted.